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ITDVDS.COMMCITP Exam 70-685 - Windows 7 Enterprise Desktop Support Technician Training

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Introduction
Introduction

Identifying Cause of and Resolving Desktop Application Issues
Troubleshooting a Failed Application Installation
Using the Event Viewer to Troubleshoot Application Issues
Configuring Event Forwarding and Creating Even Subscriptions Part 1
Configuring Event Forwarding and Creating Even Subscriptions Part 2
Using wecutil to Configure Event Forwarding
Enabling or Disabling Windows 7 Features
Understanding How Software Restriction Policies/Applocker Can Cause Application Issues
Software Restriction Policies
Setting Software Restriction Policy Rules
Software Restriction Policy Precedence
Applocker
Setting Applocker Application Control Policies
Creating Applocker Rules Automatically
Enforcing and Auditing Applocker Rules
Applocker Application Control Policy Precedence
Reliability Monitor
Repairing and Reinstalling Software Applications
Restoring System Settings To a Certain Point in Time
Taking a System Image Backup
Restoring a System Image Backup
Windows 7 Security Enhancements and OS Changes that Affect Application Compatibility
Application Compatibility and Quick Fixes
Running an Application in Compatibility Mode
Automatically Configuring Applications to Run with Administration Privileges
What is Windows XP Mode
Determining if Your Computer Can Use Windows XP Mode
Downloading Components for Windows XP Mode
Installing Components for Windows XP Mode
Configuring Windows XP Mode
Installing Applications and Using Windows XP Mode
Downloading and Installing the Application Compatibility Toolkit
Configuring the Application Compatibility Manager
Create a Data Collection Package
Deploy the Data Collection Package
Analyzing, Prioritizing, and Assessing Application Compatibility
Tools for Diagnosing Application Compatibility Problems
Program Compatibility Assistant and Program Compatibility Troubleshooter
Using Group Policy to Help Diagnose Application Compatibility

Identifying Cause of and Resolving Networking Issues
Troubleshooting Login Issues Related to Network Issues
Configuring IPv4 Network Settings
Private IPv4 Address Ranges
Understanding APIPA
Troubleshooting IPv4 Connectivity
IPV6 Introduction
What is Hexadecimal?
Converting IPV6 Hexadecimal Notation to IPV4 Decimal Notation
Zero Compression and Leading Zeros
Address Types
Subnet Prefix Length
Zone ID
IPv4 to IPv6 Transition Technologies - 6to4, Toredo
Configuring IPv6 Network Settings
Troubleshooting IPv6
Enabling/Disabling IPv6
Troubleshooting DNS
Troubleshooting DHCP
Using Ping.exe to Troubleshoot Networking Issues
Using IPConfig.exe to Troubleshoot Networking Issues
Using PortQry.exe to Troubleshoot Networking Issues
Using telnet.exe to Troubleshoot Networking Issues
Using PathPing.exe to Troubleshoot Networking Issues
Using NSLookup.exe to Troubleshoot Networking Issues
Using NBTStat.exe to Troubleshoot Networking Issues
Using NetStat.exe to Troubleshoot Networking Issues
Using Arp.exe to Troubleshoot Networking Issues
Using Net.exe to Troubleshoot Networking Issues
Wireless Security Protocols
Connecting to a Wireless Network
Creating Wireless Profiles
Modifying Existing Wireless Connections
Changing Wireless Network Priority
Configuring Per User Wireless Profile Types
Connecting to Wireless Networks Using Group Policy
Connecting to Wireless Networks Using Netsh
Export and Import Wireless Profiles
Using Netsh to Configure Wireless Network Permissions and Settings
Troubleshooting Wireless Networks

Managing and Maintaining Systems That Run Windows 7 Client
Configuring Performance Options
Action Center
Task Manager
Event Viewer
Resource Monitor
Reliability Monitor
Performance Monitor
Configuring Virtual Memory
The Driver Store and Driver Staging vs Installation
Enhancements to Device Installation With Windows 7
Driver Signing
Driver Ranking
Staging Drivers with PnPutil.exe
Using Device Manager and Devices and Printers
Configuring Device Installation Settings
Locating Drivers for Windows 7 In the Real World
Installing Drivers Part 1
Installing Drivers Part 2
Locating and Installing Automatic Driver Installation Software For You Computer Part 1
Locating and Installing Automatic Driver Installation Software For You Computer Part 2
Using Group Policy to Manage Drivers and Devices
Troubleshooting Drivers With SetupAPI.log files and Error Codes
Troubleshooting Drivers With Driver Verifier
Troubleshooting Drivers With Signature Verifier
Using CheckDisk
Defragmenting Drives
Disk Usage Command
SDelete
Flushing the Cache with Sync
MoveFile and PendMove
Printing Enhancements in Windows 7
Adding and Removing Printers
Configuring Printer Security
Configuring Printer Driver Isolation Mode
Managing Print Jobs and Printer Queues
Sharing Printers
Connecting to Shared Printers
Using Location Aware Printing
Troubleshooting Printing Issues
Configuring File and Folder Auditing
Configuring All Windows 7 Auditing
Configuring and Using Scheduled Tasks
Using Startup Repair from the System Recovery GUI
System Restore from the System Recovery GUI
Windows Memory Diagnostics
Using Tools From the System Recovery Command Prompt
Replacing Missing or Corrupt Files from the System Recovery Command Prompt
Using Group Policy to Troubleshoot Boot or Shutdown Performance
Safe Mode
Last Known Good Configuration
Boot Logging
Using the Shift Key During Startup
MSConfig
Configuring Memory Dump Settings to Analyze Stop Errors
Manually Initiating a Stop Error
Downloading and Installing WinDbg Debugger to Analyze Dump Files
Analyzing Stop Errors a.k.a. Blue Screen of Death
Preventing System Restarts After Stop Errors

Supporting Mobile Users
Connecting to a VPN
Understanding Windows 7 VPN Tunneling Protocols
Notes on Auto Reconnect on a VPN Connection
Troubleshooting VPN Login Issues
DirectAccess
Configuring Remote Desktop
Connecting to a Computer With Remote Desktop Enabled
Configuring and Using Remote Assistance
Configuring Windows Remote Management Service and Using Windows Remote Shell

Identifying Cause of and Resolving Security Issues
Configuring Internet Explorer Compatibility View
Configuring Internet Explorer Security Settings
Configuring Internet Explorer Smart Screen Filter
Configuring and Managing Internet Explorer Add-ons
Controlling InPrivate Mode in Internet Explorer
Configuring SSL Certificates for Secure Web Sites
Troubleshooting Internet Explorer
Resetting Internet Explorer
User Account Control - UAC
Enabling, Disabling, and Configuring UAC
Managing the UAC with Group Policy
Credential Manager
Using Run As to Run Programs as Another User
User Login Times
Windows Defender
Microsoft Security Baseline Analyzer
BitLocker and BitLocker To Go
Using BitLocker Without TPM
Using Manage-bde.exe
Recovering a BitLocker Encrypted Drive with Repair-bde.exe
Understanding Malware
Detecting Malware
Resolving Malware Infections
Using SysInternals AutoRuns.exe to Detect Malware
Using the Encrypting File System to Encrypt Files and Folders
Giving Other Users Permissions to Use Encrypted Files
EFS Dump
Backing Up Encrypting File System Certificates
Another Way to Backup Encrypting File System Certificates
Restoring Encrypting File System Certificates
Recovering Encrypted Files with a Recovery Agent
Using and Configuring Windows Update
Configuring Windows with Group Policy
Other Tools for Updating Windows
WUAUCLT.exe
Windows Firewall Overview
Using Windows Firewall to Allow or Deny Specific Applications
Configuring Windows Firewall Notifications
Adding Firewall Rules with Windows Firewall with Advanced Security
Configuring Windows Firewall with Netsh
Firewall Rule Scope
Membership Checklist
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